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Personal data we process


Most of the personal information we process is provided to us directly by you for one of the following reasons:


  • You are representing your organisation when you are communicating with us

Enquiring about our services

If you enquire about our services we will collect your name, email address, telephone number, organisation you work for, your Job title and your message.

This information will be collected either via email or telephone depending on your preferred contact method. As it is necessary for us to collect that data to enable us to respond to your enquiry we have a legitimate interest to process your data. You can request for your information to be deleted at any time, however we might not be able to provide you with a reply if you request deletion prior to us responding.

Contracting us

If you do take one of our service offerings we will be entering into a contractual relationship with you. We will collect your organisations details, your contact details, and any details of contacts you provide us with to enable us to fulfil our contractual obligations towards you. In addition we will process commercial, confidential and sensitive information that you provide us with for the purposes specified in the contract and data processing agreement. We also will process financial details for the purpose of invoicing and financial transactions.



Contacting us as Data Protection Officer

If you contact us in our capacity as Data Protection Officer, we will be collecting the information you give us and the information that is necessary in order to fulfil your request. We rely on consent and legal obligation to process your information.

Training attendance

If you contract us to provide training for your staff you would need to provide us with their names and email addresses as a minimum to enable us to invite them, issue them with attendance certificates. We may also need to use this data for other administrative purposes as required depending on the service requested.

For face-to-face training events additional information might be required such as dietary requirements, accessibility adjustments, emergency contacts.

If you contact us in our capacity as training centre for Highfields Qualifications, we may need to collect more details but will only collect necessary information to provide you with an accredited qualification. The data will be processed internally and through Highfield (view their Privacy Policy).


​Event attendance

If you are registering to one of our events we collect your name, email address, organisation you work for as a minimum to enable us to invite you and issue you with an attendance certificate and other administrative purposes as required depending on the event.

We use Eventbrite to manage our events and collect registration information. We understand that your privacy is important and we are committed to protecting it.


When you register for one of our events through Eventbrite, we collect personal information such as your name, email address, phone number, and any other information you provide to us during the registration process.


We use this information to manage your registration, communicate with you about the event, and send you information about future events and promotions.

Please note that Eventbrite may also collect certain information about you when you use their platform, such as your IP address, device type, browsing history and payment information. This information is subject to Eventbrite's own privacy policy, which you can review on their website (

We do not share your personal information with third parties except as necessary to manage your registration and provide you with event-related communications.

 Eventbrite is an international organisation, and it may process your data outside the UK and EEA. This process involves your data being sent outside of the UK or is subject to a restricted transfer (transfer outside the control of the UK UK GDPR/GDPR). The international transfer takes place on the following basis: The transfer is made subject to EU Standard Contractual Clauses with Eventbrite.

For face-to-face training events additional information might be required such as dietary requirements, accessibility adjustments, emergency contacts.

The lawful basis we rely on for processing your personal data if you are attending as an individual or a sole trader is consent and when we collect any information about dietary or accessibility adjustments, we also need your consent as this type of information is classed as special category data.

Job and freelance opportunities

Our purpose for processing information in relation to Job and Freelance Opportunities is to assess your suitability for a role you have applied for and to help us develop and improve our recruitment process.


The lawful basis we rely on for processing your personal information relates to processing necessary to perform a contract or to take steps at your request, before entering a contract.


We may collect the following personal information about you for the purposes described in this notice:


Personal details: your title, name, previous or maiden name, gender, nationality, civil/marital status, date of birth, age, personal contact details, national ID number, eligibility-to-work information, passport, driving license, languages spoken; emergency contact information, details of any disability and any reasonable adjustments required as a result.


Information related to your engagement: contract of employment or engagement, work contact details, employee or payroll number, photograph, work location, your worker ID and various system IDs, your work biography, your assigned business unit or group, your reporting line, your employee/contingent worker type, your termination/contract end date, the reason for termination, your last day of work, exit interviews.


Regulatory information: records of your registration with any applicable regulatory authority, your regulated status, including any criminal record or credit background checks which may be necessary, and any regulatory certificates and references.


Leave and absence management information: attendance records, absence records, holiday dates, requests and approvals and information related to family leave or other special or statutory leave, absence history, fit notes, details of incapacity, details of work impact and adjustments, manager, and Human Resources (HR) communications, return to work interviews


Training and development information: data relating to training and development needs or training received or assessments completed.


Employee claims, complaints and disclosures information: subject matter of employment or contract based litigation and complaints, pre claim conciliation, communications, settlement discussions, claim proceeding records, employee involvement in incident reporting and disclosures.


Equality and diversity information (where authorised by law and consent provided voluntarily): information regarding gender, age, nationality, religious belief, sexuality and race (stored anonymously for equal opportunities monitoring purposes).



Cookies and usage tracking


A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, e.g. remembering your preferences, recording what you have put in your shopping basket and counting the number of people looking at a website. We use Google Analytics for this purpose.



Google Analytics generates statistical and other information about website usage by means of cookies, which are stored on users' computers. The information collected by Google Analytics about usage of our website is not personally identifiable. The data is collected anonymously, stored by Google and used by us to create reports about website usage. Google's privacy policy is available here.​


Cookies we use -


Essential Cookies


These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.



Marketing Cookies


These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.



Functional Cookies


These cookies collect data to remember choices users make to improve and give a more personalised experience.



Analytics Cookies


These cookies help us to understand how visitors interact with our website, discover errors and provide better overall analytics.



For all other cookies your informed consent is required by choosing your preference in the cookie setting pop up banner. However, we also use some cookies that do not collect personal information but that do help us collect anonymous information about how people use our website.

Service Enquiry
Contracting our services
DPO contact
Event Attendance
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